Net Health Systems, Inc.

Since our founding in 1993, Net Health Systems, Inc. has combined operating excellence and innovation with a proven ability to meet and exceed client expectations. Net Health’s success in achieving sustainable, profitable, organic growth is a result of customer-focused relationships, a ‘can do’ employee attitude, timely execution and alignment of new product development, and go-to-market initiatives.

Net Health is the leading provider of clinical information systems in the rapidly growing field of chronic wound care. WoundExpert, our flagship offering, provides integrated clinical, financial, and regulatory software and business intelligence services for wound management. WoundExpert® allows clinicians, physicians, and healthcare managers to improve patient care through better documentation and benchmarking while enhancing workflow procedures and business decision-making across the chronic wound care continuum.

Challenge

Our mission is critical because of the suffering inflicted by chronic wounds, the financial burden on both government and private healthcare systems, and the aging infrastructure of information technology in healthcare. Nearly 11 million people in the U.S. suffer from chronic wounds stemming from diabetes, an aging population, vascular disease, and services delivery capacity, leading to an estimated $30 billion in treatment costs.

Solution

As of January 1, 2009, over 10,000 physicians, clinicians and wound center managers across the U.S. use WoundExpert  in more than 500 ambulatory outpatient wound clinics - our core market segment - improve patient care and facility performance. Over 600 facilities across the wound care continuum use WoundExpert in total. The WoundExpert software is available as a fully integratable electronic medical record (EMR) for wound centers and an outcomes tracking and risk management system for in-patient, skilled nursing, visiting, and telemedical environments.

In 2008, WoundExpert practice management and electronic medical record systems automated over 1.4 million patient encounters. Moreover, since 2001, WoundExpert users have successfully tracked nearly 750,000 healed wounds, affording the largest independent source of comprehensive chronic wound benchmarking data in the industry.

Coupled with our commitment to client services excellence – both onsite and phone – we have sustained a 97% client retention and enjoy a six-fold market leadership position over our nearest competitor. Our wound care market knowledge, development focus, and delivery expertise continues to yield significant bottom-line results: exponential client growth, exceptional client retention, and continuous improvement in the quality of patient care.

Innovation

Net Health covets people who strive to make a difference by listening and continually surveying our 7,000+ professional users to drive new product development and enhancement processes.

Net Health proactively seeks client input regarding product development and enhancements operationally - efficiency, financials, productivity, regulatory compliance - and clinically in terms of improved patient quality of care - best practices, improved outcomes, satisfaction measurement, and quality assurance.

WoundExpert clients are encouraged to submit feedback to our Client Services team to guide our development efforts. User feedback accounts for hundreds of client enhancement recommendations each year, most added seamlessly at no additional cost.

Leadership

Our continued growth is a testimony to WoundExpert’s market leadership and unwavering commitment to helping clients deliver excellent patient care and cost-effective practice management. Net Health is comprised of a diverse group of industry experts, developers and support individuals committed to delivering excellence.

In addition to client feedback, WoundExpert enhancement and improvement insights come from client focus groups, market research, corporate users, and our Clinical Advisory Board. This multidisciplinary team of industry thought leaders was chartered to enhance the effectiveness and usability of WoundExpert, guide new application development, encourage broader acceptance of electronic documentation, and serve as a wellspring of insight and inspiration.